Bloomington Auto Repair

Jake, thanks for bringing your Focus to us and letting us service it. We appreciate you taking the time to write a review as well as that you have expressed your trust in us.

Larry, I am sorry that you felt that your experience was not what you expected. The $40 that you paid was actually for a brake and chassis inspection. While you might not have noticed the rusty brakes lines, they were certainly there. In fact, companies are making complete brake line kits for trucks like yours. Most trucks that are 25 + years old have rusty brake and fuel lines. Finally, the brake inspection did not involve actually moving the brake lines at all. This inspection did reveal over $4,000 worth of work needed on your truck and we discussed that. It is unfortunate that your brake lines (like so many) are leaking. However, we value our reputation and try very hard to take care of the customers but do not accept responsibility for problems that we did not cause. Having only visually inspecting the truck, we clearly did not cause an already rusty line to fracture. Again, I am sorry your expectations were not met during this visit. We do wish you well finding a service facility that can meet your expectations.

Michael, I am sorry you feel like you had such a poor experience. I can say that our normal turn around time for vehicles in and out is typically a couple days or less. If you will remember, your vehicle was here for over a week because we were waiting on the intermediate steering bolt that was broken from someone trying to install it and doing so incorrectly. Additionally, I am confused on how we got such a miscommunication on you being under the impression your vehicle was ready? When we would call to discuss each of the three problems you brought it in for, we would not get in touch and your voicemail was not setup. Regardless, we had addressed (at least from an information perspective) two of the three problems. We had hoped to discuss the diagnosis of the 80+ fault codes in the ECU but again, we could not get in touch. Regardless, we are always trying to give our customers the experience they expect and normally succeed. We would be happy to try again should you need additional service or repair needs.

Diana, thanks for the kind words as well as your trust in letting us service your vehicle over the years. We are happy that you received what you felt is a 5 star service and appreciate you taking the time to express that in a review.

Katharine, thank you for bringing your CR-V to us for service and taking the time to write a review. We appreciate your business.

Patrick, thanks for the great review and for taking the time to write it. We are happy you trust us to service your daughter's vehicle and that you had a great experience.

Jake, thanks for taking the time to write a review and for letting us know we delivered a 5 star service.

William, thank you very much for your review. We always try to be helpful for our customers and appreciate hearing positive feedback.

Stephanie, thanks for the great review and your trust in letting us service your CR-V.

Lauren, thanks for taking the time to write a review and for having the trust in us to let us continue to service your vehicles.