I felt complete trust in their recommendations and diagnoses. I came in for an oil change and because my auxillary port stopped working, and I was hoping they might be able to diagnose the issue. They quickly let me know this is actually an issue with the connection with the radio, and gave me recommendations as they don't do radio repair or installation (no diagnostic charge). The oil change was quick, and I was able to wait (about an hour). I will also note that the reason I chose this place over another in town (Mission Auto Care) was that Dave at Advanced Auto Care was nice and helpful over the phone (and in person). Even though Mission Auto Care was cheaper for an oil change, the woman I spoke with over the phone was incredibly rude, and I had no faith in anything that she told me. Their hourly rate for diagnostic work was also more expensive. In short, I will definitely use Advanced Auto Care in the future and would highly recommend them. They go the extra mile to take care of their customers. EDIT: After a quick Google search and a YouTube tutorial, I found out that my auxillary port issue could be solved by ordering a $25 part off Amazon to replace the existing port. It took me about 10 minutes to replace (9.5 minutes of that time was spent maneuvering to remove the existing port), and it is now working again. This is what I communicated that I suspected was the issue to begin with. It is a good thing I trusted my instincts, otherwise I might have been out hundreds of dollars for a new radio. I believe the shop was being honest in their recommendation, part of that being to take it elsewhere for this as this is not something they normally deal with, I'm just a bit surprised they didn't suggest replacing the port as a first step I might try.
Natasha, thanks for taking the time and the wonderful review. We try to be as helpful as we can, friendly, and treat the customer as we would want to be treated. Thank you for realizing that car audio is not something we do and sorry for the miss diagnosis. We look forward to your future visits.
- Advanced Auto Care Inc