Got my car running again, but charged me $115 to recharge my battery, a service that has never cost me more than $20. Also, my car radio stopped working after they serviced my vehicle but they denied having anything to do with it, but still offered to “check it out” for me. News flash, not every college kid is paying for these services on their parents dime. Maybe stop taking advantage of young women and just do your job.
Alexa, I have texted twice and called once. Unfortunately I have not been able to reach you to discuss your vehicle. First, we have done our job. Your car is repaired. Also, we did not charge you to charge your battery. In fact, there is no charge for us to charge a battery for a customer. The $115 that you mentioned was to diagnose a voltage draw on your battery, check the state of health on your battery, the out put of your alternator and the draw of your stater. After that test, we found a voltage draw in the brake light circuit. Digging deeper in that, we found your "brake pedal pad stopper" was broken. Once we replaced that, and re-tested we found the voltage draw was gone. Although this was all noted on your invoice, I do sincerely apologize if it was not clearly explained to you. As I mentioned in my messages to you, I suspect your radio is not working because of a security code feature that Honda and Acura use. This security feature happens when the battery goes totally flat or is disconnected. We have offered (and still do offer) to fix that. Having put myself through college and having three daughters I am always concerned when a customer feels taken advantage of. I would be happy to talk about our service and work on your radio function but we would have to see you back at our shop. Hopefully you can make the time to call me and we can discuss over the phone.
- Advanced Auto Care Inc