Had my car there for two weeks was told it was complete after telling them twice what to do and it wasn’t even really look at still had engine lights on I was extremely nice to these people even gave them a price range of what I had 2000 to 3000 but I recommend the dealer ship I don’t time to have for waiting around!
Michael, I am sorry you feel like you had such a poor experience. I can say that our normal turn around time for vehicles in and out is typically a couple days or less. If you will remember, your vehicle was here for over a week because we were waiting on the intermediate steering bolt that was broken from someone trying to install it and doing so incorrectly. Additionally, I am confused on how we got such a miscommunication on you being under the impression your vehicle was ready? When we would call to discuss each of the three problems you brought it in for, we would not get in touch and your voicemail was not setup. Regardless, we had addressed (at least from an information perspective) two of the three problems. We had hoped to discuss the diagnosis of the 80+ fault codes in the ECU but again, we could not get in touch. Regardless, we are always trying to give our customers the experience they expect and normally succeed. We would be happy to try again should you need additional service or repair needs.
- Advanced Auto Care Inc