Clint, I am not sure how you can accurately review us since you have never actually been a customer. Regardless, I would say that we are a NAPA AutoCare center. This is a program we pay to belong to. For that reason and a host of others, you can rest assured that we do not generally use parts from AutoZone. Because of our NAPA AutoCare affiliation, we offer a 24 month / 24,000 mile nationwide warranty. We cannot offer this warranty if we did not supply the part. The warranty is made with the purchaser and not the installer. We are always trying to ensure that when the vehicle leaves, it is fixed and will not need to come back. We rarely are concerned with the price of a part, but rather the quality. We do not install "performance" parts because we are in the repair business. We are not in the modification business. I wish you well finding someone that will modify your vehicle or install customer supplied performance parts. Most professional repair facilities do not offer this service.

Thank you for your review. You are correct that we do not allow customers to bring their own parts. Most professional repair facilities have this policy. It’s not about the money as much as it is ensuring the job will last. Parts suppliers make the warranty with the purchaser, not the installer. We offer a 2 year 24,000 mile nationwide warranty. Because of this, we have to know the job will last when it leaves. We have to know that the part installed meets certain quality standards. This is why we do not buy parts online, or from other places that you cannot be sure of the product you are getting before it arrives. I’m sorry we couldn’t help you but would say that most people that actually allow us to perform service on their vehicle have a 5 star experience.

Raisa, we are so pleased that you trusted us with your vehicle. Thank you so much for your review. Customer service is always our top priority and we love doing it right. We hope to see you for your next vehicle repair or service need.

Timothy, thank you for not just your review but trusting us with your car. Customer service is our number one priority and we love to here when we’ve done well.

Thank you Nathan. We are always here to take care of your vehicles needs. We appreciate you sharing your good experience and look forward to your next visit!

Emily. Thank you so much for your review. We look forward to your next visit.

Thank you very much for your review. Our team always strives for a 5 star visit and we couldn’t be happier that you’ve had one.

Abigail, thank you very much for your review and your kind words. We are always trying our best to serve the customers and love to hear when we’ve done that. We look forward to your next visit.

Wendy, I do not agree that it is appropriate to give a review for our services when you did not use our services. We also did not give you an actual quote. When you called and spoke with Riley, you said "you had been calling around and people were telling you that it was around $600 to fix your transmission pan." Riley responded that it "probably was around $600." I am certain that you can buy the parts cheaper online than you can from us (or any repair facility for that matter). We are not a parts supplier. We provide vehicle maintenance and service. We are not unlike your favorite restaurant. You can buy the food they provide much cheaper at the grocery store. That is simply not the business they are in. We are attempting to provide a great experience, employ highly skilled people, remain competitive with pricing and have great service after your repair. I believe we do a great job at that. Our technical staff is some of the best available, our pricing is always intended to be competitive, and we have a 36 Month 36,000-mile warranty. It would seem that you are looking for something a little different and we wish you well with that.